Contact · Documentation team
Contact the documentation team
Use this page to ask a question about a specific document, report an error, or request a clarification. Messages that name the document and section are routed faster, because they go straight to the owner responsible for that page.
What to include in your message
Name the document you were reading, the section or heading, and the question or issue. If you are checking whether a rule applies to you, describe your situation briefly so the reply can confirm scope or point you to the right document. A specific message gets a specific answer.
Error reports
Reporting an error or a broken link
If a link does not resolve, a cross-reference points to the wrong page, or a sentence contradicts another part of the library, report it. Errors are logged against the document and reviewed by the owner.
A correction request can start a revision if the issue affects other readers too. Reports that name the section and the conflicting passage are the easiest to verify, because the owner can compare the text you read against the current version.
A broken link
Tell us the page you were on and the text you clicked. We trace the reference and repair the path.
A wrong cross-reference
If a pointer sends you to a page that does not carry the rule, say which two pages disagree.
A contradiction
Quote both sentences and the headings they sit under, so the owner can decide which one needs to change.
Requesting a clarification
When a sentence is ambiguous, ask rather than guess. Clarification requests are useful signals, because they show where the wording has failed.
The documentation team reviews each request and, where the ambiguity is widespread, updates the document. A clarification that changes the wording appears in the change log like any other version entry, so the next reader sees the corrected sentence instead of the old one.
Ask with the document name and the exact sentence you were reading. The reply either explains the rule or records the wording for revision.
Questions about scope and applicability
If you are unsure whether a policy applies to your situation, ask with the document name and the scope you read. The reply will confirm whether the rule covers you or point to the document that does. Scope questions are among the most common, and the scope field usually answers them directly.
- What helps
- The document name, the scope you read, and a short description of your situation
- What you receive
- A confirmation that the rule covers you, or a pointer to the document that does
- Where to start
- The scope field on the document page answers many of these questions before you write
What we can and cannot help with
We can help with questions about our published policies, standards, and documentation process. We cannot help with product or account issues that fall outside this library, and we do not provide legal advice. If your question belongs elsewhere, we will say so rather than guess.
- [ok] Questions about published documents, scope, and reading order
- [ok] Reports of errors, broken links, and cross-references that point to the wrong page
- [warn] Requests that need a document reference before we can answer
- [no] Product or account issues outside the library, and legal advice of any kind
How your message is handled
Messages are logged against the document they concern and reviewed by the document owner. We aim to reply with either an answer or a pointer to the document that carries it.
- Step 1 Your message arrives and is matched to the document it names
- Step 2 The owner of that page reviews the question or the reported error
- Step 3 You get an answer or a pointer to the document that carries one
- Step 4 If your report leads to a change, that change appears in the change log like any other version entry
Where to continue
If your question belongs with a document rather than a message, these three pages carry most of the answers we send by email.
Frequently asked questions
What details should I include when reporting an error?
The document name, the section heading, and what looks wrong. If you can, include the version number shown on the page so the owner can confirm which text you read.
Do you answer questions about specific legal situations?
No. We answer questions about our published documents. We do not provide legal advice.
How long does a reply take?
Messages are handled during office hours, Monday to Friday, 9:00 AM to 6:00 PM Eastern Time. Naming the document and section shortens the route to the owner who can answer.
Can I ask about a document that is not in the library?
Yes. Tell us which document you expected to find and what you were checking. If it exists under another name, we point to it; if it is not published, we say so rather than send you in a circle.
Obscyra Digital · contact the documentation team · office hours Monday to Friday
Send the message, or read on first
Both routes end in the same place: a reply that answers the question or points to the document that does. If you would rather check the library yourself before writing, start with the index and the reading guide.